Work Experience
My professional journey and career highlights
Operations Manager
Fonbnk
- Scaling cryptocurrency-fiat gateway operations from $10K to $4M+ monthly volume through P2P market optimization.
- Manage 2 customer support agents, ensuring efficient allocation of support requests and keeping resolution times short.
- Owning customer experience, ensuring a prompt resolution to 200,000+ support tickets.
- Built and oversaw a 50-person agent network for our P2P marketplace, implementing criteria for agents to follow that optimized liquidity and reduced transaction times by 70%.
- Led voice-of-customer initiatives that drove critical UI/UX improvements, increasing user satisfaction and reducing redundant support tickets by 50%.
Co-Founder
balkobot
- Created software company to capitalize on retail arbitrage opportunities, achieving over $1M in revenue in the first year.
- Expanded social media presence into one of the largest in the market segment with over 100k followers.
- Developed SaaS style platform to capture long term recurring revenue.
- Led a support team consisting of 8 members, providing customer support, and building relationships with customers.
- Spearheaded business development efforts, securing us lucrative partnerships with other companies in the segment.
Co-Founder
Calicos
- Started a monthly subscription service providing information relating to retail arbitrage opportunities.
- Utilized social media marketing to grow subscriber count to over 1000 active paying members.
- Managed company financials and budgeting, including handling payroll for a staff of 20.
- Saw consistent month over month revenue growth, peaking at $50k revenue a month.